Privacy & Cookie Policy

We’ve put together this notice to tell you about how we process any personal data collected or received by us from you. By contacting us about our products or services or entering into a contract with us, you are accepting and consenting to this policy.

About Us

One Earth Energy Ltd is a company registered in England (registered number 14753045). Our registered office is Glebe House, Etchingham Road, Burwash TN19 7BG. The terms “One Earth”, “we” or “us” refers to ‘One Earth Energy Ltd. We are committed to protecting individuals’ personal information which is disclosed to or collected by One Earth Energy Ltd.

What information does One Earth Energy Ltd collect and how do we collect it?

We may collect personal data about you when you contact us, using our website, social media platforms, telephone or in writing to our postal address.We also gather data about the use of our website, or social media platforms, such as which pages are most visited (or of interest) or how many people are visiting or “liking” us on social media platforms.

What does One Earth Energy Ltd use this information for?

We may use your personal data to do the following:

  • We may use your personal data to do the following:
  • Help run and contact you about improving the way we run any accounts, services and products we have provided before, now or in the future;
  • Help train our staff;
  • Create statistics, test computer systems, analyse customer information, create profiles. Help prevent and detect debt, fraud and loss.
  • Provide you with updates. You can unsubscribe from these communications at any time.

We may also monitor and record any communications we have with you, including phone conversations and emails/written communication, to make sure we are providing a good service and meeting our regulatory and legal responsibilities.When we contact you, we may use any information we hold about you to do so. We therefore may contact you by email, phone, text message, other forms of electronic and written communications or by visiting you.We don’t sell your personal data to third parties.

Do you share my personal data with third parties?

We will only share your personal data with organisations relevant to the products or services being provided to you.  This will include any suppliers and subcontractors relevant to your products and services or for monitoring purposes.

If you have entered into a contract with us we may choose your installation to be one of our website case studies. We will not disclose your name or exact location without your written permission.  There are circumstances where we may need to disclose your personal data to third parties where we are legally obliged to do so, or in order to apply or enforce our legal rights.

Storing your information

We’re a UK-based company, and as such the vast majority of your personal data will be stored in the UK, in a secure physical or electronic form. However, we use third party service providers to provide email capabilities, host our social media presence and support our website. Therefore, we may need to use the services of a supplier outside the European Economic Area. Where this is the case, we will take all reasonable steps to ensure that your data is treated securely and in accordance with our data protection policy.

How long does One Earth Energy Ltd keep my data for?

We keep records for as long as required in accordance with legal requirements. Where your information is no longer required, we will dispose of it in a secure manner.

How do I know what personal data One Earth Energy Ltd has about me?

Under data protection legislation, you can request a copy of personal information we hold about you at any time. If you find any inaccuracies, we’re obliged to correct that.  Please do remember though, that we are under an obligation to keep personal data secure, so please understand if we require reasonable proof of ID.

Please address any requests to: Data Protection, One Earth Energy Ltd, Glebe House, Etchingham Rd, Burwash TN19 7BG.  We’ll respond as soon as we are able, and in any event within the statutory timescale set, but please do provide as much information as you can about why you think we hold your data so we can locate records quickly.  We reserve the right to charge a fee for this process.

We may update this policy at any time – so feel free to check it from time to time. Any significant changes will be notified by placing a prominent notice on our website.

Cookies

This website uses cookies. A cookie is a small text file containing an identifier (a string of letters and numbers) which is stored on your computer to hold data about the website.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

We use cookies for certain functions to improve the usability of the website. These cookies do not contain any personal information about you.

There a three types of cookies which may be used by this website

1. Strictly Necessary

These “First Party Cookies” are required for the correct operation of this site and can only be accessed by this site when being visited. No “third party” can read these cookies or use them to track or analyse your internet activities. Typically these cookies are used to remember your settings, such as your cookie preference, or the operation of shopping baskets, carts, wish-lists or forms.

2. Performance

Performance cookies, such as Google Analytics, are used to obtain statistics about visitors, numbers of pages viewed, most popular pages etc… and enable us to optimise the website to better your internet experience and viewing enjoyment.

3. Third Party

Our site might have YouTube video content, pictures from Flickr, or Facebook and Google “Likes” or “Share this”, all of which need cookies to function correctly. These cookies are not set by us and we have no control over the use, or access to these cookies, so we advise you to check the third party website for further information.

However, enabling cookies in your web browser is necessary if you wish your selections to be remembered for future visits on the same computer. Most web browsers allow some control of most cookies through the browser settings.

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